Incidents reported on status page for ThriveDesk https://status.thrivedesk.com/ https://d1lppblt9t2x15.cloudfront.net/logos/bfc6e2b3339a41274dccdb8beb1b29aa.png https://status.thrivedesk.com/ en https://status.thrivedesk.com/ Thu, 28 Aug 2025 05:38:22 +0000 https://status.thrivedesk.com/#ab6541d0afae534030977325e6a16775a4b84d130e4e3dce43e5b5d2bff8798e Knowledge Base recovered https://status.thrivedesk.com/ Thu, 28 Aug 2025 04:58:20 +0000 https://status.thrivedesk.com/#ab6541d0afae534030977325e6a16775a4b84d130e4e3dce43e5b5d2bff8798e Knowledge Base went down https://status.thrivedesk.com/ Sun, 08 Jun 2025 07:38:55 +0000 https://status.thrivedesk.com/#c4012ea3b2d5efd2978edffe754f5f1fa553e1e58910b7c9cf2d8db3f909e0df Knowledge Base recovered https://status.thrivedesk.com/ Sun, 08 Jun 2025 03:48:51 +0000 https://status.thrivedesk.com/#c4012ea3b2d5efd2978edffe754f5f1fa553e1e58910b7c9cf2d8db3f909e0df Knowledge Base went down https://status.thrivedesk.com/incident/556921 Mon, 05 May 2025 21:18:00 -0000 https://status.thrivedesk.com/incident/556921#a845c718147db0beab3139ee20c5a6ae563955e7276f34c6d1ef9ab5a1901ca4 ✅ Search is Back — And It’s Faster Than Ever! Our search engine upgrade is now complete, and everything is back online. 🔍 Search is now live and significantly faster, delivering more accurate results in less time. Thank you for your patience during the migration — we hope you enjoy the improved experience! If you encounter any issues, feel free to reach out to our support team. https://status.thrivedesk.com/incident/556921 Mon, 05 May 2025 20:41:00 -0000 https://status.thrivedesk.com/incident/556921#b859d08263a56c2352e3b58a00ff293004a157e98c2ff1130a19c6b1b230cfaa Update: Extended Downtime for Search Engine Upgrade Our search engine migration is taking longer than expected due to the time required to import and optimize the indexes. 🔍 Search functionality will remain temporarily unavailable while we complete this process. ⏳ New estimated completion time: May 5th, 2025, 11:00 PM UTC We’re working diligently to bring everything back online as soon as possible and will provide another update once the upgrade is complete. Thank you for your continued patience and understanding. https://status.thrivedesk.com/incident/556921 Mon, 05 May 2025 17:00:00 -0000 https://status.thrivedesk.com/incident/556921#4372d2b1ff26913ff898c982f597d25cabccdb918e4c6b4b54c1549dc8ac48ea We're upgrading our search engine to provide faster and more accurate results. 🛠️ **Scheduled Downtime** **Start:** `May 5th, 2025, 05:00 PM UTC` **Expected Duration:** `3 hours` 🔍 During this time, search functionality will be **temporarily unavailable**. All other services will remain unaffected. We appreciate your patience as we work to improve your experience. If you have any questions, feel free to reach out to our support team. Thank you for your understanding! https://status.thrivedesk.com/incident/555836 Sat, 03 May 2025 07:45:00 -0000 https://status.thrivedesk.com/incident/555836#dab1782fca1b13f305e09017a8242e0c5e6f320869cd5c01bb98d793cebe07d7 Maintenance Completed – All Systems Operational https://status.thrivedesk.com/incident/555836 Sat, 03 May 2025 07:45:00 -0000 https://status.thrivedesk.com/incident/555836#dab1782fca1b13f305e09017a8242e0c5e6f320869cd5c01bb98d793cebe07d7 Maintenance Completed – All Systems Operational https://status.thrivedesk.com/incident/555836 Sat, 03 May 2025 04:00:00 -0000 https://status.thrivedesk.com/incident/555836#06552c0e8ed33e1320dbb802c560d4f386ff1115fffbee714aaef4fc8d009c23 **Scheduled Maintenance Notification** **Status:** Scheduled Maintenance **Start Time:** Saturday, May 3, 2025 – 12:00 AM EST **End Time:** Saturday, May 3, 2025 – 4:00 AM EST **Duration:** 4 hours **Impact:** Partial service downtime **Details:** We will be performing scheduled maintenance to upgrade our hardware and improve server performance and reliability. During this window, the system will be **temporarily unavailable for sending or replying to support tickets**. **What’s Not Affected:** - All incoming emails will be securely received and stored. - No changes will be made to email storage hardware. **What’s Affected:** - Ticket sending and replying functionality will be unavailable during the maintenance window. **Why this matters:** These upgrades will enhance performance, ensure better scalability, and improve your overall experience with ThriveDesk. We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services. https://status.thrivedesk.com/incident/555836 Sat, 03 May 2025 04:00:00 -0000 https://status.thrivedesk.com/incident/555836#06552c0e8ed33e1320dbb802c560d4f386ff1115fffbee714aaef4fc8d009c23 **Scheduled Maintenance Notification** **Status:** Scheduled Maintenance **Start Time:** Saturday, May 3, 2025 – 12:00 AM EST **End Time:** Saturday, May 3, 2025 – 4:00 AM EST **Duration:** 4 hours **Impact:** Partial service downtime **Details:** We will be performing scheduled maintenance to upgrade our hardware and improve server performance and reliability. During this window, the system will be **temporarily unavailable for sending or replying to support tickets**. **What’s Not Affected:** - All incoming emails will be securely received and stored. - No changes will be made to email storage hardware. **What’s Affected:** - Ticket sending and replying functionality will be unavailable during the maintenance window. **Why this matters:** These upgrades will enhance performance, ensure better scalability, and improve your overall experience with ThriveDesk. We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services. https://status.thrivedesk.com/incident/552194 Sat, 26 Apr 2025 13:55:00 -0000 https://status.thrivedesk.com/incident/552194#c65ceeec2bc26bcfd3a35300ed98e29a16002d37d6f4b84af9c00574ba75a234 System Upgrade Completed https://status.thrivedesk.com/incident/552194 Sat, 26 Apr 2025 13:45:00 -0000 https://status.thrivedesk.com/incident/552194#059208db73d5c91f7ca47d64fd426dbe6474ad9f5d801a9518de78f48d3a1f59 Our servers are currently down for scheduled maintenance and system upgrades. This essential work is being carried out to improve performance, enhance security, and ensure a better experience for everyone. 🛠 **Reason:** - `System Upgrade` 🕒 **Downtime Window:** - `Start: 07:45 (GMT+6)` - `Estimated End: 07:55 (GMT+6)` https://status.thrivedesk.com/incident/546401 Thu, 17 Apr 2025 02:58:00 -0000 https://status.thrivedesk.com/incident/546401#d0f6dd2962c66b1310b4b7d8351102d6afdc98c49188fe4951173335b202860c Message transactions created between _**April 17, 1:57 AM and 3:35 AM (GMT+6)**_ have been dispatched from the queue. All outbound streams are fully functional now. https://status.thrivedesk.com/incident/546401 Wed, 16 Apr 2025 21:35:00 -0000 https://status.thrivedesk.com/incident/546401#ad374e923b345fcac69ffba89b988d6099cb57936fccdb1562b86146f7ec6566 ###### **Update as of April 17, 3:35 AM (GMT+6):** We've resolved the issue affecting outbound email delivery for newly created message transactions. However, due to a deployment delay on our email service provider's end, message transactions created between _**April 17, 1:57 AM and 3:35 AM (GMT+6)**_ have been queued and may experience a delay before being fully processed. https://status.thrivedesk.com/incident/546401 Wed, 16 Apr 2025 20:02:00 -0000 https://status.thrivedesk.com/incident/546401#31f606c520dac0787b7c822f89f5021cc86034f38beb5c34fb141730f845ea2d We've identified the root cause and fixed it immediately. We've notified our email service provider to resume the outbound stream. https://status.thrivedesk.com/incident/546401 Wed, 16 Apr 2025 19:57:00 -0000 https://status.thrivedesk.com/incident/546401#53db35c544c7148c5fcd9bab17620983f99ebb583f60af8ec8b5f0fc6becf5a1 We identified unusual outbound email activity, which triggered a temporary pause from our email service provider due to a high volume of messages. https://status.thrivedesk.com/incident/542758 Thu, 10 Apr 2025 20:04:00 -0000 https://status.thrivedesk.com/incident/542758#736722b1882397a3eb36e687493528f8cec982771e3f61418c19cc91ccab3e7f The issue affecting our outbound email service has been fully resolved. https://status.thrivedesk.com/incident/542758 Wed, 09 Apr 2025 19:58:00 -0000 https://status.thrivedesk.com/incident/542758#ab947879291bf816122448b65a3ad15bfe92bf626936718e260362c3114551c2 We’ve identified and fixed the edge case that caused the disruption. Our team is actively working to resume the service, and we’ll keep you updated on progress. https://status.thrivedesk.com/incident/542758 Wed, 09 Apr 2025 19:37:00 -0000 https://status.thrivedesk.com/incident/542758#aef8d0adec550af227a43f5db5541c0bc90071b7e05ec09a3630091f7413984b We've identified the root cause. A trial user exploited an edge case in our system to send a large number of emails via the message-forwarding feature. As a result, our outbound email channel was automatically paused by our provider to maintain deliverability standards. --- **Impact:** - Outbound emails from ThriveDesk are temporarily delayed. - Customers may experience interruptions in sending conversations or receiving email notifications. https://status.thrivedesk.com/incident/542758 Wed, 09 Apr 2025 19:27:00 -0000 https://status.thrivedesk.com/incident/542758#8cef3e02abccbde1ee01c796872cbbd1b4ec7ad7903ddf0c27498438d3a47900 We identified unusual outbound email activity originating from a newly created trial account. This activity triggered a temporary pause from our email service provider due to a high volume of bounced messages.