The issue affecting our outbound email service has been fully resolved.

We’ve identified and fixed the edge case that caused the disruption. Our team is actively working to resume the service, and we’ll keep you updated on progress.

We've identified the root cause. A trial user exploited an edge case in our system to send a large number of emails via the message-forwarding feature. As a result, our outbound email channel was automatically paused by our provider to maintain deliverability standards.

Impact:
- Outbound emails from ThriveDesk are temporarily delayed.
- Customers may experience interruptions in sending conversations or receiving email notifications.

We identified unusual outbound email activity originating from a newly created trial account. This activity triggered a temporary pause from our email service provider due to a high volume of bounced messages.