Degraded

Scheduled Downtime: Search Engine Upgrade

We're upgrading our search engine to provide faster and more accurate results.

🛠️ Scheduled Downtime

Start: May 5th, 2025, 05:00 PM UTC
Expected Duration: 3 hours

🔍 During this time, search functionality will be temporarily unavailable. All other services will remain unaffected.

We appreciate your patience as we work to improve your experience. If you have any questions, feel free to reach out to our support team.

Thank you for your understanding!

Downtime

Scheduled Maintenance

Scheduled Maintenance Notification

Status: Scheduled Maintenance

Start Time: Saturday, May 3, 2025 – 12:00 AM EST

End Time: Saturday, May 3, 2025 – 4:00 AM EST

Duration: 4 hours

Impact: Partial service downtime

Details:

We will be performing scheduled maintenance to upgrade our hardware and improve server performance and reliability. During this window, the system will be temporarily unavailable for sending or replying to support tickets.

What’s Not Affected:

• All incoming emails will be securely received and stored.

• No changes will be made to email storage hardware.

What’s Affected:

• Ticket sending and replying functionality will be unavailable during the maintenance window.

Why this matters:

These upgrades will enhance performance, ensure better scalability, and improve your overall experience with ThriveDesk.

We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services.