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Degraded

Outbound Email Service Disruption

Apr 16, 2025 at 7:57pm UTC
Affected services
REST API

Resolved
Apr 17, 2025 at 2:58am UTC

Message transactions created between April 17, 1:57 AM and 3:35 AM (GMT+6) have been dispatched from the queue. All outbound streams are fully functional now.

Updated
Apr 16, 2025 at 9:35pm UTC

Update as of April 17, 3:35 AM (GMT+6):

We've resolved the issue affecting outbound email delivery for newly created message transactions. However, due to a deployment delay on our email service provider's end, message transactions created between April 17, 1:57 AM and 3:35 AM (GMT+6) have been queued and may experience a delay before being fully processed.

Updated
Apr 16, 2025 at 8:02pm UTC

We've identified the root cause and fixed it immediately. We've notified our email service provider to resume the outbound stream.

Created
Apr 16, 2025 at 7:57pm UTC

We identified unusual outbound email activity, which triggered a temporary pause from our email service provider due to a high volume of messages.